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FAQs

1. What is the price of diesel? 

November 2022: 860 fils /liter without delivery fees, 875 fils with delivery, however, we have a special offer for a limited time.

prices are subject to government changes

2. What is the minimum order for delivery?

 300 liters.

 

3. What is the delivery fee?

The delivery fee is 15 fils per liter.

 

4. What is the price of 1000 liters?

Price is 875JOD

 

5. How long does it take to deliver? 

Normally your order will be delivered within 1 day under normal and operational weather conditions, often sooner.

 

6. What if I need less diesel than I order? 

 you only pay for the amount you receive in your tank. Our minimum order is 300 liters.

 

7. Do you deliver diesel to my area?

 TotalEnergies delivers diesel to all Amman and surrounding areas, Zarqa, Irbid, Salt, Ajloun, and Jerash.

 

8. Do you deliver on weekends?

Yes, we do as long as it’s convenient for you.

 

9. What time do you deliver? 

Delivery takes place between the time of 8:00 AM and 9:00 PM. We provide a 2-hour time frame during which the driver will arrive at your location.

 

10. How can I pay? 

You can pay by cash, TotalEnergies Card, and all credit and debit cards (however the card issuer charges a fee for their service) and you can do interest-free installments with the Arab Bank and Capital Bank.

 

11. What is the bank card service fee?

If you have a local card, the card issuer will charge 0.08 %
If you have an international card, the card issuer will charge 1.90 %

 

12. How can I take advantage of the Arab Bank's interest-free payments?

 Once you place your Dafa order, and it has been delivered to you, call the bank and inform them that you want to enroll your purchase in the interest-free installment program, and they will take care of the rest of the matter.

 

13. How long is the interest-free duration?

You can make installments for up to 3 months.

 

14. What are the hours of the customer support center?

8:00 AM – 9:00 PM.

 

15. How do I know how much diesel was supplied?

Your fuel delivery will be monitored by the tanker’s digital meter and you will receive a printed digital reading showing you the precise amount dispensed.